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Terms & Conditions

Terms of Use


These terms and conditions govern your use of this software/website; by using this software/website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this software/website.
You must be at least [18] years of age to use Chennaiurology software/website. By using this Chennaiurology software/website [and by agreeing to these terms and conditions] you warrant and represent that you are at least [18] years of age.

This software/website uses cookies. By using this software/website and agreeing to these terms and conditions, you consent to our Kare4Usoftware/Website use of cookies in accordance with the terms of Chennaiurology /website privacy policy / cookies policy.

1. Chennaiurology : is website hosted and maintained on behalf of ASHVIN HOSPITALS AND CLINICS PRIVATE LIMITED. Chennaiurology also operates the internet resource (“Website”) on World Wide Web which is used to access Chennaiurology Software. Chennaiurology Software is developed focusing on HealthCare domain predominantly to bring systems and processes in Indian Healthcare that creates a platform for better overall experience for Consumer (Common Human ” patients, doctors, any-one with access to the Chennaiurology ) and the same helps to find, manage and organize information regarding doctors ,hospitals, pathology laboratories, diagnostic centers, medical labs, blood banks along with appointments, prescriptions, medical information, medical records, billing, inventory and accounting detail sets.

2. Protection of customer data by Chennaiurology :

2.1 Chennaiurology provides its services in “Software as a Service” model, and will host data andinformation. Chennaiurology will not review, share or distribute any such User data except as provided in the terms of use, or as may be required by law. Individual records of User data may be viewed or accessed only for the purpose of resolving a problem, support issues, or suspected violation of the terms of use, or as may be required by law. We would take all reasonable precautions for maintaining confidentiality of data. We are not responsible any breach of data (confidential or otherwise)

3. Payment, Fees and Taxes:

3.1 The Company shall endeavour to provide the Customer with facilities/gateways to pay the Fee through credit cards (American Express, visa and mastercard), debit cards, cash cards and internet banking.
3.2 It is understood and agreed by the User/Customer that the Services shall only commence after realization of money in the accounts of the Company incase online payment is being opted for by them.

3.3 It is understood and agreed by the User/Customer that payment mechanisms may be governed by separate/additional terms of use prescribed by the Company.

3.4 The Company reserves the right to refuse or cancel any order placed for a product/package that is listed at an incorrect price. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card. In the event the payment has been processed by the Company, the same shall be credited to your credit card account within 7-14 working days and duly notified to you by email. Once the order has been placed and in case You wish to cancel/modify the same You may do so subject to cancellation/modification charges as prescribed.

3.5 It is understood and agreed by the User/Customer that payment mechanisms may be governed by separate agreements between the third parties who provide facilities for such payment mechanism and the Company.

3.6 It is understood and agreed by the User/Customer that in no event whatsoever, the Company shall take any responsibility or liability for malfunctioning or defect in any payment procedure. Payment of the Price shall be the sole responsibility of the User/Customer.

3.7 The Company reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the Services through the Website or any other fee. The Company further reserves the right to alter any and all fees from time to time, without notice.

3.8 The User/Customer may be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the Services through the Website. Further, the Company reserves the right o change the Fees upon its sole discretion without any prior notice to the Customers/Users.

3.1.1 Payment Structure

Following are rates for various health packages available through Chennaiurology platform.
Package/Test Name Base Price (Indian Rupees) Discount% Discounted Price(Indian Rupees)
N.B. Please note that prices are subject to change as per provider’s discretion

4. Refund Policy:

4.1 You may cancel a service and book a new one of equivalent amount against the payment that you might have already made. You will have to contact the hospital with your bill for the same.

4.2 The E-Health Package is valid for the [7] days from the time and date of invoice generation. After 7 days, the Customer shall not be entitled to claim for Services and the company shall have the right to forfeit the fees already paid in such a case.

4.3 Cancellation shall be acceptable only if the Customer informs the Company within 72 hours from the time of booking. 3% cancellation charges will be applicable on the total amount of invoice. The Customer can contact us through e-mail id, [email protected] in case of cancellation and refund.

4.4 The refund amount will be sent to the respective debit card/credit card/account from where payment was made and amount will not be refundable by any other mode

5. Contact Chennaiurology :

5.1 chennaiurology can be reached, for all questions and directions related to this privacy policy, by:


6. Need Of Privacy Policy

6.1 This privacy policy is published in compliance of:

Section 43A of The Information Technology Act, 2000;
Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); and
Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

6.2 This privacy policy states the following:

All the type of information collected from the visitors and users of the website including sensitive personal data or information;
The purpose, means and modes of usage of such information; and
How and to whom Chennaiurology will disclose such information.

7. Personal information:

7.1 “Personal information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.

7.2 The SPI Rules further define “sensitive personal data or information” of a person to mean personal information about that person relating to:

financial information such as bank accounts, credit and debit card details or other payment instrument details;
physical, physiological and mental health condition;
sexual orientation;
medical records and history;
biometric information;
information received by body corporate under lawful contract or otherwise;
visitor details as provided at the time of registration or thereafter; and
Call data records.

7.3 Information that is accessible under the Right to Information Act, 2005 or any other law will not be regarded as sensitive personal data or information.

8. Privacy Statements

8.1 This section applies to all Users (“Users”).

8.2 Accordingly, a condition of each User”s use of and access to the Website and to the Software provided by Chennaiurology to Users (together with the Website, the “Services”) is their acceptance of the terms of use and also involves acceptance of the terms of this privacy policy. Any User that does not agree with any provisions of the same is required to leave the Website immediately.

8.3 All the information provided to Chennaiurology by a User, including sensitive personal information, is voluntary. User has the right to withdraw his/her/its consent at any time, in accordance with the terms of this privacy policy and the terms of use, but please note that withdrawal of consent will not be retroactive. Always be cautious while giving out any personally identifiable information about yourself or your family members in use of any Services. Chennaiurology does not control or endorse the content, messages or information found in any Services and, therefore, chennaiurology specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against Chennaiurology relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against Chennaiurology relating to same.

8.4 User can access, modify, correct and eliminate the data about him/her/it which has been collected pursuant to his/her/its decision to become a User. If User updates any of his/her/its information, Chennaiurology may keep a copy of the information which User originally provided to Chennaiurology in its archives for uses documented herein. Chennaiurology takes User”s rights seriously and encourages User to use them if User deems this to be appropriate. User may exercise these rights by emailing Chennaiurology at [email protected] -.

8.5 Chennaiurology may require the User to pay with a credit card, wire transfer, debit card or cheque. Chennaiurology will collect such User”s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User”s credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. User is advised, however, that internet technology is not 100% safe and User should exercise discretion on using the same.

8.6 Due to the communications standards on the Internet, when a User visits the Website, Chennaiurology automatically receive the URL of the site from which such User came and the site to which such User is going when he/she/it leaves. Chennaiurology also receives the Internet Protocol (IP) address of each User”s computer (or the proxy server a User used to access the World Wide Web), User”s computer operating system and type of web browser the User is using, email patterns, as well as the name of User”s ISP. This information is used to analyze overall trends to help Chennaiurology improve its Service. The linkage between User”s IP address and User”s personally identifiable information is not shared with third parties without such User”s permission or except when required by law. Notwithstanding the above, Chennaiurology may share some of the aggregate findings (not the specific data) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.

8.7 The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by Chennaiurology and its service providers for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, Chennaiurology may allow authorized third parties to place or recognize a unique cookie on the User”s browser. Chennaiurology does not store personally identifiable information in the cookies.

8.8 To create an account a User is required to provide the following information, which such User recognizes and expressly acknowledges is personal information allowing others, including Chennaiurology, to identify the User: name, User ID, email address, country, ZIP/postal code, age, phone number, password chosen by the User and valid financial account information. Other information requested on the registration page, including the ability to receive promotional offers from Chennaiurology, is optional. Chennaiurology may, in future, include other optional requests for information from the User to help Chennaiurology to customize the Website to deliver personalized information to the User. Without User”s consent, Chennaiurology will not share, rent or sell any personal information with third parties in any way other than what is disclosed in this privacy policy.

8.9 Chennaiurology allows other companies, to serve advertisements to the Users. These companies include but not limited to third party ad servers, ad agencies, ad technology vendors and research firms. Chennaiurology may display advertisements to Users that fit a certain general profile criteria (“Targets”). Chennaiurology does NOT use personally identifiable information to identify Targets for advertising on its Services.

8.10 This privacy policy applies to Services that are owned and operated by Chennaiurology. Chennaiurology does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the Users” computer, collect data or solicit personal information from the Users, for which Chennaiurology is not responsible or liable. Accordingly, Chennaiurology does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Chennaiurology guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by Chennaiurology of the website, the website’s provider, or the information on the website. Chennaiurology encourages the User to read the privacy policies of the website.

8.11 The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized Chennaiurology representatives or agents, and their opinions or statements do not necessarily reflect those of Chennaiurology, and they are not authorized to bind Chennaiurology to any contract. Chennaiurology hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.

8.12 Chennaiurology does not collect information about the visitors of the Website from other sources, such as public records or bodies, or private organizations, save and except for the purposes of registration of the Users (the collection, storage and disclosure of which each End User must agree to under the terms of use in order for Chennaiurology to effectively render the Services).

8.13 Chennaiurology does not knowingly collect personal data from children. However for maintaining the Personal Health Records (PHR) of their children, parents (Users) can add the vaccination and other health related information for the record keeping purpose.

8.14 Chennaiurology has implemented Indian legal industry standard security policies, rules and technical measures to protect the personal data that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss.

8.15 Chennaiurology will not disclose any personal information or data to governmental institutions or authorities unless such disclosure is requisitioned under any Indian law or judicial decree or when Chennaiurology, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply our terms of use.

8.16 Chennaiurology addresses any discrepancies and grievances of all Users with respect to processing of information in a time bound manner. For this purpose, Chennaiurology has designated “Anuraag Dubey” as the Grievance Officer, who will redress the grievances of the Users expeditiously within a maximum of one month from the date of receipt of grievance, and who can be reached by:

Sending a letter marked to the address: Chennaiurology, Centre for Urology & Robotic Surgery
Old no 5, New no 9, Dev Apartment (Next to Ishwariya Fertility Clinic)
Kasturibai Nagar 1st Main Road,
(Opposite to Reliance Trends), Kasturibai Nagar,
Adyar, Chennai-600020.; or
Sending an email to [email protected].

9. Provider”s Note:

9.1 This section is applicable to “Providers”

9.2 As part of the registration/application creation and submission process that is available to Providers on Website, certain information, including sensitive personal data or information is collected from the Providers.

9.3 All the statements in this privacy policy apply to all Providers, and all Providers are therefore required to read and understand the privacy statements set out herein prior to submitting any sensitive personal data or information to Chennaiurology, failing which they are required to leave this Website immediately.

9.4 Providers personally identifiable information they choose to provide on the Website is used to help the Providers describe / identify themselves. This information is exclusively owned by Chennaiurology. Chennaiurology may use such information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.

9.5 Chennaiurology automatically lists information of Providers on its Website for every time a new Providerstarts using its Software. The Provider information listed on Website is displayed when Users search for doctors on Website and the Provider information listed on Website is used by Users to request for doctor appointments. Chennaiurology, on its own, does not list any Personally Sensitive Information of such Providers.

9.6 However, Chennaiurology does not hold any liability for any incorrect or incomplete information appearing on Website for such Providers.

10. User”s Note:

10.1 This section is applicable to Consumer (“Patients”)

10.2 As part of the registration/application creation and submission process that is available to Consumer on this website, certain information, including sensitive personal data or information is collected from the Users.

10.3 All the statements in this privacy policy apply to all Consumer, and all Consumer are therefore required to read and understand the privacy statements set out herein prior to submitting any sensitive personal data or information to chennaiurology, failing which they are required to leave this Website immediately.

10.4 If the Consumers have inadvertently submitted any such information to chennaiurology prior to reading the privacy statements set out herein, andthe Consumers do not agree with the manner in which such information is collected, stored or used, then the same may be modified or deletedby the Consumer by using options provided on the Website. In addition, any User can ask chennaiurology, by sending a wriiiten request by sending a letter marked to the address: chennaiurology, At- plot no. F/35, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar, Dist-Khurda, Odisha, Pin-751024; or an email to [email protected] whether chennaiurology is keeping personal data about him/her, and every Consumer is also entitled to require chennaiurology to delete and destroy all such information relating to him/her (but not other Users) in its possession.

10.5 The personally identifiable information that the Consumers choose to provide on the Website is used to help them describe/identify themselves. Other information that does not personally identify the Consumeras an individual, is collected by chennaiurology from them (such as, patterns of utilization described above) and is exclusively owned by chennaiurology. chennaiurology may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. If chennaiurology wishes to use any Consumer”s personal data for a new purpose, it will seek Consumer”s permission before doing so by trying to contact the customer in good faith.

10.6 chennaiurology will communicate with the Consumer through email, phone and notices posted on the Website or through other means available through the service, including text and other forms of messaging based on Consumer”s contact preferences. The Consumers can change their e-mail and contact preferences at any time by logging into their “Account” at and change the account settings.

10.7 At times, chennaiurology conducts a Consumer survey to collect information about Consumer”spreferences. These surveys are optional and if Consumers choose to respond, their responses will be kept anonymous. Similarly, chennaiurology may offer contests to qualifying Consumers/Patients in which we ask for contact and demographic information such as name, email address, mailing address or any other relevant information. None of this information is shared with third parties, except in summary form, if at all. The demographic information that chennaiurology collects in the registration process and through surveys is used to help chennaiurology improve its Services to meet the needs and preferences of Consumers. This may include targeting advertising to Consumers about our Services. Information gathered through a contest may also be disclosed to third parties, as necessary, for prize fulfillment and other aspects of any contest or similar offering.

10.8 chennaiurology may keep records of telephone calls received and made for making appointments or other purposes for the purpose of administration of Services, research and development and for Consumer administration.

10.9 All chennaiurology employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every Consumer”s sensitive personal data and information.

10.10 chennaiurology may also disclose or transfer Consumer”s personal and other information a User provides, to another third party as part of reorganization or a sale of the assets of a chennaiurology corporation division or company. Any third party to which chennaiurology transfers or sells its assets will have the right to continue to use the personal and other information that the Consumers provide.

10.11 Save as set out above, chennaiurology only uses the personal data or information collected from Consumers in the manner set out in the section relating to “Registration Process” below. chennaiurology may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable forms to third parties and affiliates. If chennaiurology wishes to use any Consumer”s personal data for a new purpose, it will seek such Consumer”s permission before doing so.

10.12 To the extent necessary to provide Consumers with the services on the Website, chennaiurology may provide their Personal Information to third party contractors who work on behalf of or with chennaiurology to provide them with such services, to help chennaiurology communicate with Consumers or to maintain the Website. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the Personal Information collected in connection with the provision of these services in accordance with their own privacy policies.

11. Casual Visitors Note:

11.1 No sensitive personal data or information is automatically collected by chennaiurology from any casual visitors of this website, who are merely perusing the site.

11.2 Nevertheless, certain provisions of this privacy policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave this website immediately.

11.3 Any casual visitor who has willingly submitted any personal data or information to chennaiurology through any means, including email, post or through the registration process on the Website. All such visitors will be deemed to be, and will be treated as, End Users for the purposes of this privacy policy, and in which case, all the statements in this privacy policy apply to such persons.

12. Registration Process:

12.1 As part of the registration process, chennaiurology collects the following personal information from Consumer:

User ID;
Email address;
Address (including country and ZIP/postal code);
Phone number;
Password chosen by the Consumer;
Valid financial account information; and
Other details as the End User(Casual Visitor) may volunteer.
12.2 All the information listed in S. 12.1 of this privacy policy (“User Information”) is maintained by chennaiurology in electronic form on its equipment, and on the equipment of its employees. End User Information may also be converted to physical form from time to time. Regardless of the manner of storage, chennaiurology will keep all End User Information confidential, and will only disclose End User Information.

12.3 chennaiurology makes all ConsumerInformation accessible to its employees only on a need-to-know basis, and binds all such employees to strict confidentiality obligations.

12.4 Part of the functionality of the Software is assisting the Providers to maintain and organize such information. chennaiurology may, therefore, retain and submit all such records to the appropriate authorities, or to Providers who request access to such information.

12.5 Part of the functionality of the Software is assisting the Consumer to access information relating to them. chennaiurology may, therefore, retain and submit all such records to the relevant Users, or to their Providers (Doctors, Hospitals, Medical Labs, Blood Banks).

12.6 Notwithstanding the above, chennaiurology shall not be responsible for any breach of security or for any actions of any third parties that receive Consumer”s personal data or events that are beyond the reasonable control of chennaiurology including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

13. Change to privacy policy:

13.1 The Consumeracknowledge that this privacy policy is part of the terms of use and unconditionallyagree that becoming a Consumerof the Website and its Services signifies their assent to this privacy policy. Consumer”s visit and any dispute over privacy is subject to this policy and terms of use. chennaiurology may update this privacy policy at any time, with or without advance notice. In the event there are significant changes in the way chennaiurology treats Consumer”s personally identifiable information, chennaiurology will display a notice on the Website or send Consumers an email, as provided for above. Unless stated otherwise, chennaiurology”s current privacy policy applies to all information that chennaiurology has about Consumers and their account. Notwithstanding the above, chennaiurology shall not be required to notify the Consumers of any changes made to the privacy policy. Please check this page regularly to ensure you are familiar with the current version.

13.2 If a Consumer uses the Service after notice of changes have been sent to such Consumer or published on the Website, such Consumer hereby provides his/her/its consent to the changed policies/practices.

14. No warranties:

This website is provided “as is” without any representations or warranties, express or implied. chennaiurology sofare/website makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph,chennaiurology software/website does not warrant that:

this website will be constantly available, or available at all; or
the information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any [legal, financial or medical] matter you should consult an appropriate professional.

15. Limitations of liability:

chennaiurology will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

to the extent that the website is provided free-of-charge, for any direct loss;
for any indirect, special or consequential loss; or
for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if chennaiurology has been expressly advised of the potential loss.

16. Reasonableness:

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.

17. Unenforceable provisions:

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

18. Severability:

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

19. Entire agreement:

These terms and conditions [, together with [DOCUMENTS],] constitute the entire agreement between you and chennaiurology in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

20. Contact Information:

Chennaiurology can be reached, for all questions and directions related to this privacy policy, by:
the address:



Sending an email to: [email protected]

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